At Zuptek Infotech, we are committed to providing high-quality services and ensuring customer satisfaction. Our refund and cancellation policy is designed to be fair and transparent for all parties involved. Please read the following policy carefully before engaging in any service contracts with us.

If you have additional questions or require more information about our Refund and Cancellation Policy, do not hesitate to contact us.

Website Development

  • Advance Payment: A 50% advance payment is required at the start of the project. This advance is non-refundable if the project is canceled by the client at any stage without prior discussion.
  • Cancellation by Us: If we are unable to fulfill the project requirements or decide to cancel the project for any reason, a full 100% refund of the advance payment will be issued.
  • Other Issues: Refunds for any other issues will only be considered if there is proper discussion and agreement from both parties. Without such discussion, no refunds will be issued.

SEO Services

  • Payment: A 100% fee as per the contract is required before the commencement of SEO services.
  • Cancellation by Client: If the client wishes to cancel the SEO service within 48 hours of payment, 50% of the fee will be refunded. After 48 hours, the fee becomes non-refundable.
  • Cancellation by Us: If we decide to cancel the SEO service for any reason, a full 100% refund will be issued to the client.
  • Results Not Met: Refunds will not be provided for issues related to unmet expectations or results, as SEO is a dynamic process and outcomes may vary.

Social Media Marketing

  • Payment: A 100% fee as per the contract is required before the commencement of Social Media Marketing services.
  • Cancellation by Client: If the client wishes to cancel the Social Media Marketing service within 48 hours of payment, 50% of the fee will be refunded. After 48 hours, the fee becomes non-refundable.
  • Cancellation by Us: If we decide to cancel the Social Media Marketing service for any reason, a full 100% refund will be issued to the client.
  • Results Not Met: Refunds will not be provided for issues related to unmet expectations or results, as social media marketing involves various factors that can affect outcomes.

General Terms

  • Proper Discussion: Any disputes or issues that may arise during the course of our services should be addressed through proper discussion between both parties. We are committed to resolving issues amicably and finding mutually agreeable solutions.
  • No Refunds Without Discussion: Refunds for any reason will not be issued without proper discussion and agreement from both parties. It is essential to communicate any concerns or issues promptly to avoid misunderstandings.

Contact Us

If you have any questions or concerns about our refund and cancellation policy, please feel free to contact us at [email protected]. We are here to assist you and ensure a smooth and satisfactory experience with Zuptek Infotech.